More Clear Unstable Internet Notification
K
Katrina Verhagen
It would be nice to have a more direct and upfront notification that occurs when internet connection is unstable PRIOR to someone submitting a note. We frequently have notes that either don't save or reopen due to "unstable internet" but staff don't realize this, close out the note, and continue with their day. We then discover this issue when we review notes either later in the day or the following business day and staff then either need to re-write a note, finish writing a note, etc.
This is disruptive to workflow, impacts staff ability to write a more comprehensive note, and can put us in a chance of recoupment if insurance decides that the note was too late. Right now there is only a small bar that will occasionally show up when internet is unstable but having some type of pop up BEFORE note submission as a warning would be immensely helpful at all levels.